Whilst I have been busy answering questions on the Power BI Community one of the things that I have found is that at times people with Power BI Pro or Power BI Premium are unsure where to create a support ticket which will allow them to escalate their issues.

Below I explain how to do this.

Creating Support Ticket

  • The first step was to create a support ticket.
  • I went to https://powerbi.microsoft.com/en-us/support/
  • Then I scrolled to the bottom and clicked on CREATE SUPPORT TICKET
  • I then had to describe my issue, which I typed into the details below.
    • This is always a great starting point, because if someone else had the same issue there is a possibility I could solve it myself.
  • I then clicked on CONTINUE TO SUPPORT TICKET
  • I completed all the details required, putting in as much information and then clicked on SUBMIT TICKET
  • I then got a confirmation page with the details of the support ticket number as shown below.

I find it very often that users in the Power BI community are not sure where or how to log a support ticket and now you know the steps to complete!

Thanks for reading and as always if you have got any questions please leave them in the comments section below.